| 8.30 - 8.35 am |
CEO Consumer Goods Risk Initiative
Opening of the conference. |
8.35 – 9.15 am
Willem Visser
Group Asset Protection
Manager, AVI
|
Effective risk analysis
It’s easy to recommend products and technologies for security solutions, but how do retailers know what they
need to protect and where their greatest vulnerabilities lie? A risk analysis is the answer. Based on his years
of experience in the retail environment, Willem Visser covers the processes and pitfalls to watch out for in
conducting a risk analysis. |
9.15 – 9.55 am
Charles Lowings
Risk Control Manager, Spar Stores |
Gaining returns on your security investment
Charles will describe the remarkable successes several Spar store owners have achieved in securing their shopping environments. He will draw on his extensive experience as Risk Control Manager for The Spar Group, during which he has been involved in the risk analysis, design and implementation of these security systems and solutions, which extend from the car park to cash management. Charles will highlight the benefits which these store owners have derived from their investment in security which include a reduction in crime and shrinkage, as well as operational benefits. |
9.55 – 10.30 am
Errol Peace
Director, BTC Training
and Chairman of SAIS |
Health and safety is your concern
The health and safety of employees is regulated under the Occupational Health and Safety Act 85 of 1993. Errol
will examine the intricacies of the Act and how they impact the running of a retail business. In the past, businesses
could get away with ignoring the rules, not anymore. Learn what you need to know to avoid falling foul of the Act
and the consequences thereof. |
|
11.00 – 11.40 am
Kevin Monk
Technical Director,
Bidvest Magnum Group |
Technology beyond security
Kevin will guide companies in taking their CCTV systems beyond security and show you how to add value to
your business by ensuring the regulations of the Occupational Health & Safety Act are enforced. He will highlight
the benefits for businesses as well as the additional value these systems can add when dealing with injury
or damage claims from customers. Additionally, Kevin will highlight how important it is to regularly maintain your
surveillance equipment if you want to see continued value. |
11.40 – 12.20 pm
Juan Kotze
Criminal Attorney
Keith Alexander
Spar Risk Manager |
CCTV is a business asset and a criminal’s liability
Juan has years of experience in our court system and is an expert in gaining convictions through the efficient
use of CCTV footage. He will explain the real benefits and value of CCTV in the retail environment, as well as the
best practices required from the legal and prosecution perspective. South African courts are not geared for CCTV
evidence, but Juan will show you how to overcome these issues and make your CCTV investment deliver results. |
12.20 – 1.00 pm
Steven Powell
Director,
Edward Nathan Sonnenberg |
Insider fraud exposed
As any retailer will tell you, it really is inside when you’re talking about fraud. Powell has extensive experience in
the retail field and can discuss the types of threats the retail industry faces from insider fraud and the warning
signs to look out for. |
|
2 – 3 pm (includes 15 minutes question time)
Lieutenant General Petros
Provincial Commissioner of
Gauteng, SAPS
|
The partnership between business and SAPS
SAPS can’t win the battle against crime without the cooperation from the business
community and the public. Under the leadership of Lieutenant General Petros, a new
partnership between these parties is making headway in the fight against crime. General Petros became a member
of the South African Police Service on 1 April 1995 serving as an Intelligence Gathering Officer and has since served
in various positions of command. Since being appointed as the Provincial Commissioner of Gauteng, General Petros
has applied his expertise to the New Approach to Combating Crime, which is to strengthen partnerships between
SAPS and business. This innovative approach will be the subject of General Petros’ presentation. |
3.00 – 3.40 pm
Luché Joubert
Manager Legal Counsel,
British American Tobacco
South Africa |
Profits go up in smoke
Luché Joubert is a member of a team within BATSA responsible for the design and implementation of a strategy
against the threat of illicit cigarettes in the South African market. Retailers lose enormous amounts to cigarette
fraud each month. Luché will provide an overview of the nature and size of the threat of illicit cigarette smuggling in
South Africa. |
3.40 – 4.10 pm
Connie Grobler
Technology Specialist, Novell
|
Knowledge is profit
To effectively combat fraud, a business has to control who does what, who is allowed where, and what they are
allowed to do while there. This presentation will focus on the role of identity management in securing retail
businesses, specifically reducing theft of cash and fraud. It will focus on the internal and external processes, not
technology or products, required to minimise the potential of theft/fraud, and how to implement them. |
4.10 – 4.40 pm
Bryan McDermott
NewCo
|
Using data mining to cut internal shrinkage
Whether by collusion, sweet-hearting or any other means, retailers lose
millions each year through point-of-sale (POS) fraud. This presentation
looks at a growing trend in centralised data mining where POS data
is analysed offsite and cashiers’ performance compared to their
peers to identity fraud or areas in which staff need additional training.
Some of the largest names in retail in the EU, USA and RSA have
reported sterling results and significant
reductions in fraud. |
|
